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NPS
2 articles
Customer Satisfaction
NPS vs CSAT: Which Customer Satisfaction Metric Is Right for Your Business?
Compare NPS vs CSAT metrics with our decision framework. Get structured guidance to choose the right customer satisfaction metric for your business situation.
David ChamberlainFeb 15, 20268 min read
NPS
The Problem With NPS: Why Your Score Isn’t Telling You the Truth
This in-depth guide breaks down Net Promoter Score (NPS) in plain English - what it is, why companies use it, and where it falls short. You’ll learn the pros and cons of NPS, how to avoid treating it like a vanity metric, and smarter ways to combine it with CSAT, CES, and review analysis.
David ChamberlainSep 24, 20255 min read